Terms & Conditions of Online Ticket Sales
Please read the following terms and conditions carefully. By using this site and by registering to buy tickets via it you will be deemed to have accepted all relevant terms and conditions.
We may update these Terms and Conditions from time to time and any changes will be notified to you via an announcement on the steelfest.co.uk site. The changes will apply to the use of the steelfest.co.uk site after we have given such notice.
Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle CTFC to cancel the tickets without prior notification, refund, compensation or liability.
To prevent fraud and protect Steelfest and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
For online bookings, the unique PayPal reference will be your unique ticket(s) number and this must be quoted at entrance to the festival - further proof of who you are may be requested at that time (Driving Licence or Passport)
We operate a 'Challenge 25' policy due to alcohol sales and we may ask for proof of age before we issue a wristband. We reserve the right to issue a non-adult wristband if we have no proof you are over 18 and no refund wioll be offered if you have paid for an adult ticket.
Purchased Tickets cannot be refunded unless the event is cancelled, the event is moved to another date or the event significanctly changes after the order is placed. Only the face value of the Ticket will be refunded if (a), (b) or (c) occurs, less PayPal fees incurred by Steelfest as part of the order. These fees will be advised should the ticket(s) be refunded.
Tickets for 16-17 year olds are sold on that premise and each ticketholder will be issued with a non-adult wristband.